Effective Date: February 22, 2021
Personal Information; Protected Health Information.
(b) “Protected Health Information” is personally identifiable health information that is protected by the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).
Information Collected and Stored.
We receive and store any information (i) you provide when you create an Account (as defined in the Terms of Service) and/or when you use the Services, and (ii)a Client provides pursuant to a Transaction Document with SkinIO to provide certain Services to the extent such information is required in order to enable your use of such services. Examples of information we collect are:
(a) Registration Information. When you create an Account, we will collect personal information, which may include your name, address, telephone number, email address, and healthcare provider affiliation. A Client may also provide the same or similar information so that we can invite you to participate in the Services. We collect this information to identify you, provide you access to certain Services, and communicate with you.
(b) User Content. Some of our Services may allow you to create, post or upload content, such as data, text, photographs, graphics, messages, or other materials that you create or provide to us (“User Content”), which may include information about yourself.
(e) Protected Health Information. We collect your Protected Health Information that either you or your healthcare provider(s) submit, transmit or upload through the Services.
Use of the Information Collected.
(a) In addition to the purposes for which we collect your Personal Information and Protected Health Information listed in Section 2 above, we may use your Personal Information and/or Protected Health Information for the following purposes, except as prohibited by applicable Transaction Document:
i. To provide you with the Services, create and maintain your Account, communicate with you, and provide other features and functionality to you.
ii. To personalize the Services, including to remember your preferences, provide personalized content and information, and track your use of the Services.
iii. To market to you, including to send you marketing messages and other Services-related communications, or to ask you to participate in surveys about your use or experience with the Services.
iv. To improve and further develop the Services, including to perform quality control activities, help us build new products, and improve the existing Services.
v. To provide customer support, including to answer your questions, resolve disputes, and/or investigate and troubleshoot problems or complaints.
vi. To enforce our rights and for other legal purposes, including to provide you with legally required notices, to enforce our Terms of Service, or to alert you to changes in our policies or agreements that may affect your use of the Services.
(b) Aggregate Information. We may also use information collected from you or the Services in a non-personally identifiable or aggregate form to help us improve the Services, make sales, marketing, and business decisions. This information is not Personal Information or Protected Health Information because it does not identify you or any particular individual or disclose your or any particular individual’s data.
(c) We may use third-party service providers to perform some of these functions. Those service providers are restricted from sharing your Personal Information or Protected Health Information for any other purpose.
Circumstances Where SkinIO Shares Your Information
(a) Under no circumstance will we share your Personal Information or Protected Health Information for any commercial or marketing purpose unrelated to the Services without your prior permission. We will not rent or sell our customer lists that include your Personal Information without your prior permission. We may share your Personal Information or Protected Health Information (i) for the reasons we tell (a) you when we collect it or (b) in a Transaction Document, or (ii) in the following ways:
i. With Your Consent. We may share Personal Information and Protected Health Information when we have your consent.
ii. At Your Direction. We may share your Personal Information and Protected Health Information with third parties when you direct us to. For example, if you request that we share your Personal Information and/or Protected Health Information with a designated healthcare provider, we will share your information with that healthcare provider.
v. For Legal Reasons. We will share Personal Information and/or Personal Health Information with third parties if we have a good faith belief that access, use, preservation or disclosure of the information is required by SkinIO to (i) comply with any applicable law, regulation, legal process or enforceable government request; (ii) enforce SkinIO’s policies (including the Terms of Service) or contracts, including in connection with the investigation of potential violations; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) lawfully protect the rights, property or safety of SkinIO, our customers and users of the Services or the public.
(b) Aggregate Information. We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. We will take steps to ensure that this non-personal information does not identify you, and we require any of our partners who have access to that non-personal information to do the same.
Protecting Your Information.
We use industry-standard methods and procedures to keep your Personal Information and Protected Health Information safe and secure when it is transmitted over your home network and through the Internet to the SkinIO’s servers, including any third-party servers utilized by SkinIO, where your information is processed. Unfortunately, the Internet and any technical system cannot be guaranteed to be 100% secure or error-free, and we cannot ensure or warrant the security of any information you transmit to us via the Internet. The transmission of such information is entirely at your own risk.
Processing of Your Information.
The Services are intended for use only in the United States of America. All information collected by the Services will be processed in and subject to the laws of the United States. If you are not located in the United States, such laws may not provide the same level of protection for your Personal Information and Protected Health Information as those in your home country. By using the Services and providing us your Personal Information and Protected Health Information, you consent to the transfer of your Personal Information and Protected Health Information to, and processing of your Personal Information and Protected Health Information in, the United States.
Accessing, Editing and Deleting Your Personal Information.
ii. You can access, edit or update your Personal Information from these servers through the controls in your Account.
iii. If you no longer wish to participate in our Services, or no longer wish to have your Personal Information and Protected Health Information be processed, you may delete your Personal Information and Protected Health Information by emailing email@example.com. Once you submit your request, we will send an email to the email address linked to your Account requesting that you confirm your deletion request. Once you confirm your request, this process cannot be cancelled, undone, withdrawn, or reversed. Once you confirm your request, your Personal Information and Protected Health Information will be deleted, subject to the limitations set forth in Section 7(a)(i).
We use both session and persistent cookies on our website to improve your online experience. Session cookies are stored on your device during a single visit to the website, and they are deleted as soon as you close your browser. Persistent cookies remain on your device until they expire or you choose to delete them from your browser cache, and they are reactivated each time you visit the website that created them.
i. Authentication. To keep you secure while you are logged in and to help ensure that (i) your password works, (ii) that you stay logged in when you move between pages on the website, and (iii) the website looks consistent during your visit.
ii. Analytics. To collect information about how you use our website, such as which pages you visit and if you experience any errors. These cookies collect only aggregate information and we use them to improve how our website works, and measure how effective our content is.
iii. Marketing. To measure how you interact with our marketing communications to determine, among other things, how effective a marketing campaign is.
(b) Similar Technologies. We may use other similar data collection technologies (like web beacons, flash cookies, or pixels) to track how you use our Services and to help us manage content on our Services by informing us what content is effective.
(c) Managing Cookies. You can manage and block cookies by adjusting the settings in your web browser. Each browser works differently, so please refer to your browser’s help menu. Unless you have adjusted your browser settings, our system will issue cookies as soon as you visit our Sites. Please note that if you set your browser to block cookies, either immediately or at a later time, you may not be able to access secure areas of the Services and other parts of the Services may also not work properly or may be limited.
Third-Party Websites and Services.
None of the Services are designed for, intended to attract, or directed toward children under the age of eighteen (18). By using the Services, you represent that you are at least eighteen (18). If we learn that personal information from users less than eighteen (18) years of age has been collected, we will deactivate the Account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age eighteen (18), please contact us at firstname.lastname@example.org.
If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with additional rights regarding our use of your information. To learn more about your rights under the CCPA, visit our CCPA Privacy Notice at www.skinio.com/ccpa.
171 N Aberdeen St. Suite 400
Chicago, IL 60607
+1 855 754 6400