Frequently Asked Questions

Q: What is SkinIO? A: SkinIO is a fast and easy skin imaging platform that helps you track your moles and changes in your skin over time.

Q: How does SkinIO work? A: SkinIO is a simple process that starts with having total body photography performed by a trained nurse or medical assistant in minutes. The photos are then processed and analyzed using SkinIO’s algorithms to look specifically for moles and lesions on your skin. These photos can be used by your doctor during your skin exam and you will have secure access to these photos at any time to use as you monitor your skin on your own.

Q: What is total body photography? A: Total body photography is a way of photographing a person to make sure that most or all of their skin is captured in a consistent and reproducible manner. It is a procedure recognized by the National Institutes of Health (NIH) to be effective in monitoring moles and skin lesions over time. SkinIO total body photography starts with a set of 13 photos of the front, back, left and right of your head, torso and legs. It may also involve photographing your feet and hands. You will need to be unclothed (to the extent you feel comfortable) for the regions you wish to have photographed.

Q: I’m really not comfortable having [ ] or my entire body photographed. Can I still use SkinIO? A: Yes! While total body photography provides the most comprehensive screening of your skin, your comfort is our top priority and it is ultimately up to you to decide which parts of your skin you would like photographed. You should discuss your options with your doctor or medical team as separate fees may apply.

Q: What does SkinIO do for me? A: According to the Skin Cancer Foundation, 70-80% of melanomas appear as new spots on the skin while the other 20-30% arise from changes to existing moles. With just an iPad, SkinIO creates a digital skin health record for you that allows you and your doctor to better monitor your moles over time.

Q: Does SkinIO tell me if something is skin cancer? A: No. SkinIO is not diagnostic; we are an imaging and monitoring system for your skin. If you notice anything of concern on your skin at any time, you should always contact your doctor immediately.

Q: What is the value of SkinIO? A: It takes about 5 minutes to have your photos taken with SkinIO. Once your photos are taken, they will be encrypted, securely processed, and available for your doctor to use during your skin exam or for you to use as you check your skin on your own. By creating your visual skin health record, you will have confidence in next steps and monitoring your skin moving forward.

Q: You said that photos are processed. What does that mean? A: SkinIO automatically identifies and tracks the moles and other lesions on your skin. This allows for changes on your skin to be tracked over time, and will also give your doctor additional information about your skin as you are examined.

Q: Is SkinIO AI? A: SkinIO uses machine learning and artificial intelligence, but not for diagnostic purposes. The results of the SkinIO algorithms assist, but do not replace, your doctor examining your skin.

Q: Does SkinIO sell my photos and data? A: No. SkinIO does not sell or share any information with any third-party companies.

Q: Who can see my photos? A: Your photos will only be seen by the nurse or medical assistant who is photographing you, your doctor, and you. You can securely view your photos at any time through the SkinIO iOS app or web portal. A small percentage of anonymized data is shared with the SkinIO data science team to verify that the output is consistent with our quality standards.

Q: How do I view my images? A: After your first SkinIO photography session, you will receive an email inviting you to create a secure user account for accessing your data. (Please be sure to check your spam folder if you do not see this welcome email from SkinIO after your photo session). Please note that you will have 5 days to create your account credentials using the unique link in that email. If more than 5 days have elapsed, you will need to request a new link for credentials by clicking the “Forgot your password?” link at https://app.skinio.com. Once your account is created, your images can be viewed at any time after securely logging in through the SkinIO iOS application or on a web browser at https://app.skinio.com (optimized for Chrome and Safari browsers).

Q: What if I do not have an iPhone or iPad? A: We recommend viewing results using a computer. Chrome and Safari browsers are recommended for viewing your photos and results.

Q: Is my data safe in SkinIO? A: Yes. SkinIO data is always encrypted prior to being uploaded and can only be decrypted by the SkinIO servers. All data stored in SkinIO is encrypted and stored in a HIPAA-compliant cloud server as well.

Q: If I lose my phone, what happens to my data? A: No data is stored on the device. If you lose your phone, or have SkinIO installed, there is no risk of accidentally showing someone the photos, of having them show up in the photos app, or of having someone recover the images with the device.

Q: Is SkinIO covered by insurance? A: SkinIO total body photography may be covered by insurance under procedure code 96904 but it is highly dependent on your insurance plan and provider. Please consult with your insurance company or your doctor’s office for specific pricing or billing information.